With an average cost of 60% of the total price in the product life-cycle, maintenance and service is the most important element whose integrity cannot be undermined. The smooth performance of a product contributes to the business performance. ISVs worldwide are under constant pressure to upgrade their products, fix bugs that arise and customize it to match the specific customer requirements.
Product Support
We understand the need for effective resolution of problems for clients and have an integrated approach towards Product Support Services. Our services are customized and bundled with an integrated approach using new ideas, analytics, great ethics that assist in providing 24/7 support along with process efficiency and optimized resolution to clients. We enhance your business by utilizing a multi-channel approach through voice, email, chat and remote assistance.
With highly experienced professionals possessing technical and domain expertise, state-of-the-art infrastructure, excellent connectivity and well defined and qualified processes; we ensure that we provide you hassle free maintenance support that is in line with your product strategy. We offer quality services such as:
- Level 1, Level 2 & Level 3 support
- Multilingual product support
- Technical applications support
- Network & platform support
- Change/incident management
- Patch management support and making hot fixes
- Maintaining and enhancing different versions of the product.